At Incomelec, we took on the task of thinking about this topic in depth, and that is why we have written this article.
It can be summarized in one sentence: high rates of fare evasion and fare evasion, primarily on subway, bus, and train systems, affect the performance, operation, and even the reputation of the system. It is wrong to assume that the problem of fare evasion only occurs in Latin American countries; cities like London, Toronto, and Berlin also have high rates of fraud in their systems, which are currently generating significant losses.
Implement access control equipment to support and strengthen the security of mass transit systems.
Sliding doors to prevent unauthorized entry.
Floor-to-ceiling turnstiles in high-security areas.
Motorized walkways to ensure one-at-a-time access.
This is a significant challenge: how to make the user experience of using the service unique, so that they want to repeat it because it's easy and fast. This challenge involves developing processes that facilitate route planning and arrival at the final destination for the user.
How can this be done? By facilitating the ticket purchase process, route planning, and tracking of system arrival times through applications and the use of technology.
United Nations figures indicate that mass transit systems are a major source of air pollution and particulate matter that contributes to climate change. This situation is distressing for people, who in numerous instances have no alternative that pollutes less and allows them to reach their final destinations.
Although it may seem obvious, it is necessary to prioritize investment in fleet modernization, replacing older vehicles with those that operate using 100% electric or hybrid technologies. These technologies do not compromise the system's effectiveness in any way and contribute to environmental protection, even improving the perception of safety among users of the mass transit system.
We know that these solutions require time and significant investment; however, we are confident that implementing them represents #smartinvestments that will undoubtedly improve the user experience and, above all, the efficiency of mass transit systems.